Donate to our staff so we can buy supplies to keep running.

How you can help us.

Here at HDI we work hard to make sure you get the information you need to succeed.
Unfortunitely we aren't making ends meet and soon might be unable to continue our dream.

So we ask you, our reader for assistance.
Donating a few dollars to us can go a long way. We promise it will be spent as wisely as possible.

Donate $5.00 so we can buy coffee.

Donate $10.00 so we can pay for our internet access.

Donate $50.00 so we can buy new computer upgrades.

Donate $500.00 to us so we can buy a new computer system and get rid of our 486!

Donate $1,000.00 so we can get a decent car. Right now I am driving a car that has 3 gas leaks, and 3 flat tires. You could really save the day.

Donate $10,000.00 so we can move out of our public housing.

5 Simple tips from my experience in the field.

Submitted by shdwstar on Thu, 11/06/2008 - 18:19

5 tips to make your time on the phone more effective, and decrease your call time!

1

They must read the script verbatim. (Word for word.)
So do not interrupt them unless they are completely off track. They are taught to be in control of the coversation at all times. So let them do their job!

2

If possible read through the website's tutorial steps first.
For example, if you call up HP, visit http://support.hp.com ahead of time and have the trouble shooting steps in front of you , so you can tell the communicator them. They won't have to ask you all those questions because you will have already answered them.
In other words, get all of your information at hand so you don't have to dig for it while on the cell phone.
(lord knows minutes are expensive!)

3

Be polite!
Would you want to help someone that is calling you an idiot? How about if they're screaming at you? I don't think so!
So, even if you are pissed off beyond belief don't take it out on them! It's the company's fault, not the person you are talking to.

4

Tell them they are doing a good job!
Each call that someone says that, the communicator will receive a 50$ bonus check. Good incentive for them to want to help you huh! Plus that will make their day. Hook, line, sinker!!

5

When giving information to them, such as street address or model number of product. Annunciate with letters.
For example if the model number is RT405TN say " R as in Roger, T as in Thomas, Four, Zero, Five, T as in Thomas, N as in Nicholas."
By doing this it will make their data inputting much more accurate, so they won't have to ask you to repeat so many times.

Now by law they are required to make you confirm with 2 solid yes statements.